My Account FAQ
Why is shipping outside the US so expensive?
For a more detailed explanation, please visit this blog post on CemeteryDanceOnline.com for details.
Login & Passwords
We do not have access to passwords for security reasons, but you can change yours at any time at CemeteryDance.com
Login to your account page. Under SETTINGS, you will find links to change either one.
Each screen will have various required fields to complete the change. Be sure you SAVE your changes!
Mailing Address Updates - don't miss any future issues of the magazine or book orders!
Step One: Updating Your Mailing Address in our Main Data Base
It's extremely important that you email your change of address immediately when you move...because your copies of Cemetery Dance magazine, books and comics will not be forwarded to you by the post office and UPS will continue to deliver your book orders to your old address.
We need:
- your first and last name
- your OLD and NEW address
Step Two: Updating Your Mailing Address at CemeteryDance.com
Login to your account page, and click on Update Account Information update and SAVE your new address.
If I move and don't send you my new contact information, will you still ship my order?
Well, yes, but the odds of the shipment reaching you are pretty slim. The Post Office will not forward packages over a certain size, and UPS won't attempt to forward them at all. The magazine and comic are shipped 3rd Class Bulk Mail so not only won't they forward to your new address, they won't even be returned to us so we'll never know you didn't receive your issue. It is your responsibility to notify us when you move.
If you do not send us your new mailing address and contact information, we are not responsible for the loss of your order. We'll do our best to find a way to contact you if your package comes back to us, but ultimately it is your responsibility to contact us and we cannot promise your book will still be available.
Ordering FAQ
I'm having trouble adding an item to my cart. Can you help?
Yes! We're happy to help you! If you're receiving an error message of any kind or having trouble with any part of the website, please email [email protected] with the name of the product, your browser type and version (Netscape, Internet Explorer, AOL, Firefox, Safari, etc), and what type of computer you're using (PC or Mac).
Specials, Gift Certificates & Coupons FAQ
Can specials and discounts be combined?
Unless we specifically state a special, coupon, certificate, or discount can be combined with other specials, coupons, certificates, and discounts, they cannot be combined.
Are Gift Certificates and Coupon Codes good on everything in the store?
Although each Gift Certificate or Coupon Code may have its own limitations (some are for in-stock Cemetery Dance books only, others are only for forthcoming Cemetery Dance books, etc), they're essentially good on everything we offer, except for non-US shipping charges.
Redeeming Coupons and Gift Certificates
During the checkout process you will come to a pay that looks like this:
Expand the + signs to access the entry fields.
Every now and then I notice your books are available on Amazon at a discount. Why do you do this?
The books you see on Amazon have been procured by them from book distributors, not directly from us. Amazon sets its own prices, so you may see them priced less than on our site, however, we've found that collectible books shipped from Amazon often arrive in less than mint condition. Amazon's warehouses are not really equipped to be "careful" with books. They usually handle mass market books where some dings and scratches don't matter.
I still have a question. Can someone help me?
Please email us at [email protected] if you have any other questions or if anything isn't clear.
